Configuring Your Custom Domain
Every Strata portal is reachable immediately at {orgSlug}.strata.io — no setup required. For agencies that want clients to land on a branded URL, you can map any custom domain you control to your portal.
Open Custom Domain settings
In your Strata dashboard, navigate to Settings → Portal → Custom Domain.
Enter your desired domain
Type the domain you want to use, for example portal.youragency.com. Subdomains are strongly recommended — see the tip below.
Add a CNAME record with your DNS provider
Log in to your domain registrar or DNS host and create a CNAME record that points your chosen subdomain to portals.strata.io. Refer to the DNS record example below.
Wait for DNS propagation
DNS changes typically propagate within 1 hour. In rare cases propagation can take up to 48 hours depending on your registrar and TTL settings.
SSL is provisioned automatically
Once Strata detects a valid CNAME, an SSL certificate is provisioned via Let's Encrypt at no cost to you. No action is required on your part — HTTPS will be active within minutes of successful DNS verification.
portal.youragency.com CNAME portals.strata.ioTroubleshooting#
If your portal shows an SSL error more than 2 hours after setup, verify that your CNAME record points to portals.strata.io exactly — including the trailing dot if your DNS provider requires it — and that no conflicting A or AAAA records exist for the same hostname.